Privacy Policy

1. Personal information we collect

The personal information we collect depends on how you interact with us and the services you ask us to provide.

It may include:

• your name, email address, telephone number and other contact details;
• your job title, organisation and business contact information;
• information you provide when making an enquiry through our website, by email or otherwise;
• information relevant to a proposed or current legal, governance or company secretarial engagement;
• information required to conduct conflict checks;
• identification and verification information where required;
• billing and payment information;
• correspondence and records of our communications with you; and
• technical information generated when you use our website, such as IP address, browser information and server logs.

In the course of providing professional services, we may also receive personal information about directors, officers, employees, shareholders, counterparties, advisers or other individuals.

We may collect sensitive information where it is reasonably necessary for the services we provide and where collection is permitted by law.

2. How we collect personal information

We usually collect personal information directly from you, including when you:

• submit an enquiry through our website;
• contact us by email or telephone;
• ask us to provide services;
• provide documents or other information to us; or
• communicate with us in connection with a matter.

We may also receive personal information from other sources, including:

• your employer or organisation;
• professional advisers;
• clients or prospective clients;
• counterparties;
• publicly available sources and corporate registers; and
• other persons involved in a matter.

Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym. In many legal and professional-services matters, however, we need to know your identity before we can act, including to conduct conflict and other required checks.

3. Why we collect and use personal information

We may collect, hold, use and disclose personal information to:

• respond to enquiries;
• assess whether we can accept an engagement;
• conduct conflict checks and other professional or regulatory checks;
• provide legal, governance, company secretarial and related professional services;
• communicate with clients and prospective clients;
• administer our engagements and business;
• issue invoices and process payments;
• maintain professional and business records;
• protect our legal rights and interests;
• comply with legal, regulatory, insurance and professional obligations; and
• operate, maintain and secure our website and technology systems.

We will not use personal information for unrelated purposes unless you consent or the use is otherwise permitted or required by law.

4. Disclosure of personal information

We may disclose personal information where reasonably necessary to provide our services or operate the practice, including to:

• barristers, lawyers and other professional advisers;
• consultants and service providers;
• technology, hosting, email and document-management providers;
• accountants, auditors and insurers;
• regulators, courts, tribunals or government agencies where required or authorised by law; and
• other parties where you have authorised us to do so or disclosure is otherwise permitted by law.

We do not sell personal information.

Our professional obligations of confidentiality apply to information we receive in the course of legal practice.

5. Overseas service providers

Some technology and service providers we use may store or process information outside Australia.

This may include providers operating in the European Union, the United States and other jurisdictions, depending on the services and hosting arrangements we use.

Where applicable, we take reasonable steps to ensure that personal information disclosed overseas is handled appropriately and in accordance with applicable privacy requirements.

6. Website and technical information

Our website may automatically generate limited technical information when you visit it, including your IP address, browser type, device information, pages requested and the date and time of access.

This information may be recorded by our hosting or security providers for purposes including website operation, security, troubleshooting and performance.

We do not currently use the website for behavioural advertising or targeted advertising.

If we introduce analytics, cookies or other tracking technologies that materially change how personal information is handled, we will update this policy as appropriate.

7. Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include access controls, secure hosting, password protection, secure communications and appropriate technology and professional practices.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to meet our legal, professional, regulatory, insurance and record-keeping obligations.

When information is no longer required to be retained, we take reasonable steps to securely destroy it or de-identify it where appropriate.

9. Access and correction

You may ask us to provide access to personal information we hold about you or to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

Requests should be sent to:

nick@daymarklegal.com.au

We may need to verify your identity before providing access or making a correction.

There may be circumstances in which we are permitted or required to refuse access. If that occurs, we will explain the position where required by law.

10. Privacy complaints

If you have a concern about how we have handled your personal information, please contact us at:

nick@daymarklegal.com.au

Please provide enough information for us to understand and investigate your concern.

We will consider privacy complaints promptly and aim to provide a substantive response within a reasonable period.

If your complaint is not resolved and the Privacy Act 1988 (Cth) applies, you may also be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

11. Third-party websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. You should review their privacy policies before providing personal information to them.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, systems, legal obligations or information-handling practices.

The current version will be published on our website with the date of the latest update.

13. Contact

For questions about this Privacy Policy or how we handle personal information, contact:

Daymark Governance & Legal
A business name of Sky Law Group Pty Ltd
Email: nick@daymarklegal.com.au